1. Introduction

These Terms of Service ("Terms") govern your access to and use of LUMJHAAI, including our RAG-powered AI chatbot builder, website, and related services ("Service"). By accessing or using the Service, you agree to be bound by these Terms.

2. Definitions

• Account: Your registered account with LUMJHAAI.
• Customer Data: Materials you upload such as documents, FAQs, and product info.
• Service: The LUMJHAAI platform and tools.
• Subscription: Your selected plan granting access to features.
• User: The person or entity accessing the Service.

3. Acceptance of Terms

By using our Service, you confirm that you are legally permitted to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

4. Service Access & Subscriptions

• We grant a limited, non-transferable license to use the Service.
• Free trials may be offered with defined limits and duration.
• You agree to pay all fees associated with your Subscription plan.
• Subscriptions may renew automatically unless canceled.
• Payments are generally non-refundable.

5. User Accounts

You are responsible for maintaining the confidentiality of your login details and for activities under your account. Notify us immediately of unauthorized access.

6. Customer Data & Ownership

You retain ownership of all Customer Data. By using the Service, you grant us permission to process and store your data solely to operate and improve the Service. We do not use your private data to train public models without your explicit consent.

7. Acceptable Use Policy

• No illegal, harmful, misleading, or abusive activities.
• No uploading copyrighted or harmful content without rights.
• No attempts to bypass security or misuse the platform.

8. AI Limitations & Output Disclaimer

LUMJHAAI uses AI to generate responses based on Customer Data. AI outputs may be incomplete, inaccurate, or unsuitable. You are responsible for reviewing AI-generated content before using it publicly.

9. Termination

We may suspend or terminate access to the Service for violations of these Terms. You may cancel your Subscription at any time.

10. Limitation of Liability

To the fullest extent permitted by law, LUMJHAAI is not liable for any indirect, incidental, or consequential damages, including data loss, service interruption, or AI output errors.

11. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted with a revised "Last updated" date.

12. Contact Us

For questions about these Terms, contact us at info@lumjha.ai.